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Service desk

The heart of your facilities organisation

The professionals at bouwens& process all incoming questions and reports from your employees flawlessly. They register complaints and malfunctions, and analyse problems in the processes. Initially, they solve these themselves. If necessary, other departments or suppliers are called in. The service desk then monitors progress and evaluates the result.

Friendly, fast and adequate

Our people are thé facilities management point of contact for your employees and suppliers. Face-to-face, on the phone, via e-mail, or using the Facility Management Information System (FMIS), they help others in a friendly and adequate manner.