Providing a safe working environment is not the only task of the modern security officer. Today’s guests and employees expect to feel welcome in their workplace. This is why we have developed the Security Host: a professional security officer that acts as a host.
Security services with the Security Host
The Security Host offers every guest and employee a warm welcome. This specialist in security services knows how to approach people. He listens to them in a friendly yet efficient fashion. Our security services are always tailored to your specific requests and situation!
All-round security service
Naturally, the Security Host is a highly skilled security officer. He is responsible for office security and for the wellbeing of your guests and staff. Our security services include surveillance, access control, and opening, inspection, and closing rounds. Integrating multiple tasks in one position streamlines service and reduces cost.
Our Security Hosts are AED certified emergency response officers. They are vigilant and act swiftly when required. Preventive surveillance allows them to notice and address any out of the ordinary, potentially harmful behaviour. Disturbing individuals or situations are neutralized instantly.
Security services and additional tasks
The Security Host is proactive and versatile by nature. Besides reception and security services, he’ll gladly offer support by answering the telephone, or by assisting at the service desk, the mail room, or as concierge. Our people are flexible, polite, and literally suited for he job.
We are proud to call these organizations our clients
We want to make a fan out of every client, so we aim for a long-term relation. We want to surpass your expectations every day.
Organizations such as NautaDutilh and Nutricia Research have been benefitting from outsourcing their security services to bouwens& for years. Their guests and employees are able to focus entirely on their core business. We take care of every detail and provide high quality security services. Not with traditional security officers, but with modern Security Hosts.
Our six commitments
Security services from bouwens& are a choice for constant quality. We commit to providing:
1. Hosts and hostesses that go the extra mile
Every Security Host is an experienced specialist in security services. They are recruited to fit your organization and later pre-approved by you. These security officers offer continuous support to your guests and employees; they love service!
2. Tailored security services
Security services from bouwens& are a complete service that is based on the specific requests and demands of your situation. From the Security Hosts to the Security Team, we have a true one-size-fits-one approach.
3. Your personal Security Manager
The Security Manager plays a central role in the structure of our reception services. It is an adviser who wants to build a long-term relation with you, knows your ambitions, and recognizes opportunities. The Security Manager is here to answer any thinkable question or request.
4. Permanent staff and trained flex workers
The daily roster for our security services consists of a core pool of permanent Security Hosts. In case of absence because of sickness or holiday, this core is supported by a number of pre-trained flex workers. No staff, no pay!
5. Top employer
We have been aiming for the position of top employer in the facility market since day one. So we invest in the personal growth of our people. We offer them workshops and courses at the Hospitality Academy, intensive training, long-term contracts, and a good salary. Every day you will see that investment returned in their commitment and energetic work attitude for your security services.
6. Sustainable partnership
The & sign in our company name symbolizes the connection with our partners and employees. Our people feel an ‘ownership responsibility’ for your company. We enjoy our work and improve ourselves constantly. Your partnership with bouwens& adds value to your business; in good times and on challenging moments.
From normal security services to a professional approach; we guide you from our first meeting throughout execution.
Every situation is unique and deserves a custom solution. Below you find a step-by-step description of our path towards modern, tailored security services for your organization.
1. Assessment current security services, risk analysis, and establishing requests and demands
Together, we take a close look at the current situation. In an extensive exchange of thoughts and ideas we analyse factors such as the guest journey. Our security consultants do a risk analysis of elements such as aggression and violence by visitors, or hazardous chemicals in the workplace.
Then we establish how to minimize these risks. Our experts list requests, offer advice, and present new insights.
2. Recruitment, selection, and presentation of employees
We aim to deploy only those security officers that are fully compatible with the culture and identity of your company. That is why it is essential to first compose a profile for a Security Host in your specific environment. With that profile we start the selection process. We present you with suitable candidates and together we select the best people. We write a handbook with instructions for the reception services.
3. Introduction and training program
To allow our employees to get to know each other and their new working environment we organize a meeting day. During a tour around the office, the Security Hosts see the building and get a feel for its culture and people. Before the start of the security service, all employees follow a program of courses at the Hospitality Academy. They also work several trial shifts before their first day at the job.
4. Start security services
The new security services start on the agreed upon date.
5. Periodic evaluation and optimization security services
All efforts, results, and insights are monitored and evaluated. This takes place during our monthly operational meeting and in the quarterly meeting with management report. Combined with mystery visits, these tools allow us to constantly improve the experience of your guests and employees.